Personal data processing and protection principles drawn up in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data within the meaning of Articles 13 and 14 of the Regulation (hereinafter referred to as „GDPR“) and Act No. 18/2018 Coll. on the protection of personal data (hereinafter "Data Protection Act")

Pursuant to Article 6(1) (b) of the general Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the Seller, as the controller in the process of concluding the Purchase Contract, shall process the Buyer's personal data without the Buyer's consent as a data subject, as the processing of the Buyer's personal data will be carried out by the Seller in pre-contractual relations with the Buyer and the processing of the Buyer's personal data is necessary for the performance of the Purchase Contract, in which the Seller acts as one of the contracting parties.

An online shop (hereinafter referred to as "e-shop") can be defined as the sale of goods or services using information and communication technologies and web-based applications in the Internet environment, where on one side of this relationship is the operator of the e-shop and on the other side is the customer of the e-shop (hereinafter referred to as "the customer"). When making a purchase in an e-shop, a purchase contract is concluded between the operator and the customer via the Internet (distance contract. Such a contract also includes the collection of information, including personal data of the customer in the following scope: title, name, surname, residential address, or delivery address, email, telephone, content of the order, personal data necessary to make a payment via the Internet.

The Seller undertakes to treat and dispose of the Buyer's personal data in accordance with the applicable laws of the Slovak Republic.

The Seller declares that personal data will be collected solely for the purposes set out in this Privacy Policy

The Seller declares that it will ensure that personal data is processed and used only in a manner that is appropriate to the purpose for which it was collected and that it will not combine it with personal data collected for other purposes.

  1. The controller of the personal data

The controller of the personal data is the operator of the e-shop:

Business name:  Marsen Cooperation s.r.o.

registered office: Štrková ul. 1413, 946 32 Marcelová

ID: 35 979 348

registration in: Obchodný register Okresného súdu Nitra, oddiel: Sro, vložka č. 17724/N

legal form: Spol. s r. o.

Statutory body of the operator: Roman Pócs – konateľ


Telephone number: 0902 965 155

  1. Responsible person

No person has been appointed as we are not obliged to do so under the GDPR.

  1. Automated decision-making and profiling

Your personal data will not be used for automated individual decision-making, including profiling.

  1. Transfer of personal data to third countries

The operator does not provide, publish or make available personal data to third countries

  1. Security of personal data processing

The controller declares that it has taken appropriate personal, technical and organisational measures to ensure the protection of personal data.

  1. Purpose of the processing of personal data:

The data provided by the purchaser is necessary for the processing and processing of the order, the issuing of the invoice, the conclusion of the purchase contract and subsequent payment, the delivery of the goods or services and the possible provision of other related services (in particular in connection with consumer protection legislation).

Processing an order for goods  - We process your personal data for the purpose of concluding a contract between you, as our customer and potential customer, and us, as the supplier, when using our services. In this case, personal data is only processed to the extent necessary for the conclusion and performance of the relevant contract, in particular for the performance of the subject matter of the contract, customer support, contract administration.

For this purpose, the provision of your personal data is entirely voluntary, but is necessary for the conclusion of the contract and its subsequent administration. If the buyer does not provide the necessary data, the seller has the right to cancel the order. The buyer undertakes to provide truthful information when making a purchase in the e-shop. Providing false information is in violation of the general terms and conditions of the e-shop.


Communication and customer supportA: Personal information is used for the purpose of communicating with you. For example, we may contact you for the following reasons:
        - Helping you complete your order,
        - providing information about the current status of your request, order or complaint
        - to obtain other necessary information 

  1. Legal for processinbasisg personal data:

Article 6(1)(a) Your consent to the processing of personal data for the purpose of providing direct marketing

Article 6 paragraph 1 letter b) processing is necessary for the performance of a contract to which the affected person is a party, or to take measures prior to the conclusion of the contract based on the request of the affected person, as when ordering goods (pre-contractual relationship) most often the conclusion of a purchase contract realized via the Internet (concluded remotely between the operator of the online store and the affected person, and the subsequent payment, delivery of goods or services, handling of complaints, etc.) are also related to this, the processing of the customer's personal data occurs without the customer's consent.

Article 6(1)(a) The processing is necessary for the fulfilment of the legal obligation of the controller for the purpose of invoicing, record keeping and other necessary related legal obligations of the online shop operator in the processing of the data subject's personal data.


  1. Range of data subjects:

Customers of the e-shop (visitors to the website)

  1. Personal data that we process automatically:

The website operator provides this brief explanation of the function of cookies, scripts and pixels:

Cookies are text files that contain small amounts of information that are downloaded to your device when you visit a website. This file allows the website to store information about your actions and preferences (such as login name, language, font size and other display settings) for a certain period of time so that you do not have to re-enter them the next time you visit the website or browse its individual pages

Script is a piece of program code that is used to make a website function properly and interactively. This code runs on the operator's server or on your device.

Pixels are small, invisible text or images on a website that are used to monitor website traffic. In order for this to happen, various data is stored via pixels.

Cookies sa delia

Technical or functional cookies - they ensure the proper functioning of the Operator's website and its use. These cookies are used without consent.

Statistical cookies - The operator obtains statistics on the use of its website. These cookies are only used with consent.

Marketing/Advertising cookies - Used to create advertising profiles and similar marketing activities. These cookies are only used with consent.

How to control cookies:

You can control and/or delete at your discretion - see details on You can delete all cookies stored on your computer or other device, and you can set most browsers to prevent them from being stored.

3.3.The Operator's website uses the following cookies,:

All cookies used by the Operator can be found on by entering the Operator's web address


  1. How long do we process personal data? Providing information to a third party.

The Controller stores personal data:

For as long as necessary to exercise the rights and obligations arising from the contractual relationship between you and the controller and to assert a claim arising from that contractual relationship.

After the expiration of the retention period of personal data resulting from Act No. 395/2002 Coll., the Act on Archives and Registers and on the Amendment of Certain Acts, the controller shall delete the personal data.

  1. Recipients of personal data

Recipients is everyone, to whom personal data is disclosed to A public authority which processes personal data on the basis of a specific regulation shall not be considered a recipient.

 They are persons who are involved in the delivery of goods, services, making payments under the contract.

  • Direct Parcel Distribution SK s.r.o. (Receipt, processing and delivery of parcels, SMS notification to the recipient of the parcel)
  • Heureka Shopping s.r.o (Operator of portal) - customer satisfaction verification


  1. What rights do you have in connection with the processing of your personal data?

The proper processing of your personal data is important to us and its protection is a matter of course. You can exercise the following rights when processing your personal data: 

Information about the processing of your personal data
The content of the information includes, in particular, the identity and contact details of the controller, the purposes of the processing, the categories of personal data concerned, the recipient or categories of recipients of the personal data, information on the transfer of personal data to third countries, the retention period of the personal data, the authorised controllers, a list of your rights, the possibility of contacting the Data Protection Authority, the source of the personal data processed, information on whether and how automated decision-making and profiling takes place. 

Right of access to personal data
You have the right to confirm whether or not personal data are being processed and, if so, to access information about the purposes of the processing, the categories of personal data concerned, the recipients or categories of recipients, the period of retention of personal data, information about your rights, the right to lodge a complaint with the Data Protection Authority, information about the source of the personal data, information about whether or not there is automated decision-making and profiling, information and safeguards in the event of a transfer of personal data to a third country or an international organisation. You have the right to be provided with copies of the personal data processed.

Right to rectification
Are we processing your outdated or inaccurate personal data? For example, have you changed your email? Please inform us and we will correct the personal data.

Right to erasure (right to be forgotten)
In some cases provided by law, we are obliged to delete your personal data upon your instruction. However, each such request is subject to an individual evaluation of whether the conditions are met, because, for example, the operator may have an obligation or legitimate interest, if it outweighs your interests, to keep personal data.

Right to restriction of processing
If you wish us to process your personal data exclusively for the most necessary legal reasons or to block your personal data.

Right to data portability
If you wish us to provide your personal data to another operator, another company, we transfer your personal data in the corresponding format, if there are no legal or other significant obstacles preventing us from doing so, to the entity you specify.

The right to object
If you find out or just believe that we are processing personal data in violation of the protection of your private and personal life or in violation of legal regulations, please contact us and ask us for an explanation or removal of the unsatisfactory situation.

The right to submit an initiative or complaint to the Office for Personal Data Protection
You can at any time contact the supervisory body with your suggestion or complaint regarding the processing of personal data, namely the Office for the Protection of Personal Data of the Slovak Republic, with registered office Hraničná 12, 820 07 Bratislava 27, Slovak Republic, ID: 36 064 220Telephone number: +421/2/3231 3220, website

Considering the epidemiological situation in the Slovak Republic, the Office recommends making submissions via postal or electronic services ( Personal submissions from 29/11/2021 can only be made in necessary cases no later than 12:00 p.m.

  1. How can you fulfill your rights?

You can contact us with your request in one of the following ways:


You can contact us with your request in one of the following ways: Štrková ul. 1413, 946 32 Marcelová

electronically by clicking on the following links:

  • the request of the person concerned to exercise the rights:
  • objection to the processing of personal data by the person concerned:
  • withdrawal of consent to the processing of personal data
  • the request of the person concerned regarding his personal data

  1. How long can you expect a response from the operatorMarsen Cooperation s.r.o. We will provide you with a statement and possibly information about the measures taken as soon as possible, but within one month at the latest. We are entitled to extend the deadline by two months if necessary and due to the complexity and number of requests. We will inform you about the extension of the deadline, including the reason.

  1. Where can you contact us?

If you have any questions or comments regarding this information obligation, do not hesitate to contact us at any time by email at  or in writing to the correspondence address:Marsen Cooperation s.r.o., Štrková ul. 1413, 946 32 Marcelová


Takes effect on: 25/05/2018

Date of update: 25.10.2022