Terms, Conditions

I. General regulations 

The seller is the companyMarsen Cooperatin s.r.o., Štrková 1413, 946 32 Marcelová, Slovak Republic, Company ID: 35 979 348, VAT ID: 2022139130, VAT ID: SK2022139130 registered in the commercial register of the Nitra District Court, department Ltd., insert no. 17724/N, license number for the sale of consumer alcohol packaging: 615530700107 (hereinafter referred to as the "Seller").

A customer (hereinafter referred to as the "Buyer") is a natural person (over the age of 18) or a legal entity who ordered goods for the purpose of final consumption:
a) at site: www.marsen.sk or www.marsen.sk,
b) by phone on phone number 035/7798521 (from 8.30 - 15.30)
c) by mail to address info@marsen.sk

The business and delivery conditions establish the rights and obligations of the Seller and the Buyer. By ordering the goods, the buyer accepts the business and delivery conditions announced by the seller. Business and delivery conditions are binding for both contracting parties, unless otherwise agreed.

II. Subject of the order 

The subject of the order can only be the goods listed on www.marsen.sk or www.marsen.sk. The buyer places the order in the Seller's online store via the e-shop order form. In individual steps, he selects the product, its quantity and enters the billing address, delivery address (if it does not match the billing address), other data and sends the order.

After sending the order, your order will be processed and a confirmation of receipt of the order will be sent to your e-mail. By sending the order to the seller, the buyer confirms that the seller has fulfilled his information obligations in a timely and proper manner according to section § 3 par. 1 of Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws (hereinafter referred to as the "Law on Consumer Protection in the Sale of Goods"). We will agree the details of the order and the expected date of delivery of the goods to the buyer by e-mail. If necessary, all additional information regarding your order will be sent to the e-mail address you provided.

The buyer is obliged to truthfully fill in the mandatory data in the order, which serve for the correct delivery of the ordered goods and the issuance of a tax document. In the case of natural persons, this is the name, surname, address of permanent residence, address for delivery of the goods (if it does not match the address of permanent residence), email address and telephone number on which the Buyer can be contacted in order to confirm the order and agree on the date of collection of the shipment with the ordered goods. For legal entities, the mandatory data is the name and surname of the contact person, company name, ID number, VAT number, VAT number (if VAT payer), registered address and delivery address (if it is not the same as the company's registered address), email address and telephone number , on which the contact person can be contacted in order to confirm the order and agree on the date of receipt of the shipment with the ordered goods. In the case of a natural person - an entrepreneur, or a legal entity that uses the goods acquired in this way for resale, the number of the sales permit issued by the relevant Customs Office is also required.

III. Minimal quantity 

There is no minimum order quantity for a valid order.

IV. Cancelation of order 

The customer has the right to cancel the order of goods within 6 hours of ordering it, without giving a reason, by e-mail to info@marsen.sk or by calling 035/7798521. When canceling an order, it is necessary to send basic information to identify the order by email (name, company name, ID number, address of the customer). After six hours, we charge a handling fee of 10% of the price of the ordered goods.

V. Price and shipping conditions

The valid price is the one that was stated at the time of creating the order in the online store, if the goods are in stock. In the event that the goods are not in stock, the listed price is informative and the Seller reserves the right to change this price. In the event that the goods are later stored, the Buyer will receive information from the Seller about the change in this price. If the Buyer does not accept the changed price, he is entitled to cancel this item from the placed order without penalty.

In the event that the goods are delivered by a contracted carrier, the buyer gives the seller the right to sell to the carrier the minimum personal data necessary for the smooth delivery of the goods (name, address, telephone).

All product prices in the online store include 20% VAT! The price of the goods includes costs associated with packaging and delivery to the Buyer. 

All prices for goods and services and all fees in the online store are stated including VAT. All promotions are valid while stocks last, unless otherwise stated for a specific product.

The seller delivers the ordered goods on the basis of the issued invoice (tax document). The issued invoice is sent electronically to the Buyer's e-mail address and is also a mandatory accessory of the delivered shipment. Shipments are sent via the delivery service of Slovenská pošta, a.s. (EMS service), in two ways:
a) in case of payment in advance – delivery of the goods to the Buyer after crediting the payment indicated on the invoice to the Seller's current account,
b) in the case of cash on delivery payment – delivery of the goods to the Buyer on cash on delivery, by payment to the deliverer of Slovenská pošta, a.s.

VI. Pay options 

The ordered goods can be paid:

  • by bank transfer from the Buyer's account to the Seller's account,
  • by cash deposit to the Seller's bank account,
  • in cash with the delivery person, when ordering cash on delivery,
  • in cash, upon personal collection at the Seller
  • through the payment service of the e-shop

Tatrabanka a.s. account number 2929853968/1100  IBAN: SK 06 1100 0000 0029 2985 3968 SWIFT:TATRSKBX   Variabil symbol: invoice number 

VII. Delivery time 

The delivery time is 3-7 working days throughout the territory of the Slovak Republic. The delivery period begins:
a) by crediting the invoiced amount to the Seller's current account.
b) the day of receipt of the order.

Orders received on a day off from work or rest will be processed on the first working day after the corresponding day off from work or rest from work.

In the event that the customer does not accept the goods upon the first delivery and requests its re-delivery, he is obliged to pay the costs of the first as well as the re-delivery of the goods.

VIII. Returning of goods

The buyer is entitled to withdraw from the contract without giving a reason within 14 days from the day of receipt of the goods. The buyer can exercise the right to withdraw from the contract with the seller in written form or by email or a pre-prepared form in a way that leaves no doubt that the contract has been withdrawn. The goods must be returned to the address of the company headquarters in the original packaging, complete, unused and undamaged. Shipping costs for returning goods are paid by the Buyer. We do not accept goods returned by cash on delivery method. The price for the goods, which has already been credited to the Seller's account, will be returned to the Buyer immediately after checking the returned goods.

The buyer cannot withdraw from the contract of which it is the subject

a) sale of goods made according to the special requirements of the buyer, goods made to measure or goods intended specifically for one buyer,

b) sale of goods that are subject to rapid deterioration or deterioration,

c) sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery,

d) sale of goods enclosed in protective packaging, which are not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery.

IX. Return policy

The buyer has the right to cancel the order without giving a reason at any time before the shipment of the goods by e-mail or by phone. In case of non-delivery of the goods due to force majeure or due to the end of its production, the seller immediately informs the buyer about the reason for the non-delivery. The seller is obliged to provide the possibility of delivery of replacement goods.

The buyer has the right to refuse the possibility of delivery of replacement goods and to withdraw from the order of said goods. In case of payment of the purchase price or its part, upon cancellation of the order, the funds will be returned to the buyer within 14 calendar days to the specified bank account.

The warranty conditions are regulated by the complaints procedure and the indicated period of consumption of individual products.

The buyer is advised to check on the spot whether the shipment is damaged before taking the shipment from the post office. In case of extensive damage (torn packaging, deformations and other extensive damage), we recommend not accepting the shipment.

In the event of a complaint, the Buyer will send the claimed goods to the Seller's address. The goods must be properly packed and must contain the following details: claimed goods including accessories, a copy of the invoice, a description of the claim and the Buyer's contact details (return address, telephone number, e-mail). We request that the goods be sent in the form of a package or a registered letter. When sending goods by cash on delivery, this shipment will not be accepted by the Seller.

Claimed goods must be delivered clean and mechanically undamaged.

The costs of transporting the claimed goods from the Buyer to the Seller are paid by the Buyer. Shipping and other fees are not returned by the Seller.

The Seller pays for the return shipping after processing a valid claim. The Seller undertakes to deal with the complaint within 30 days from the demonstrable receipt of the claimed goods. The Seller reserves the right to return the goods to the Buyer in the event of an unauthorized complaint by the Buyer, including an opinion on the unauthorized complaint.

VIII. The seller commits to: 

  • deliver the correct type and quantity of goods, as stated at the time of creating the order, based on the customer's order at the agreed price,
  • pack the goods adequately,
  • deliver the ordered goods within the agreed period, i.e. 3-7 working days from confirmation of the order through Slovenská pošta, a.s.
  • issue and attach an invoice as a tax document

The seller does not take responsibility for the delay in the delivery of goods caused by the delay of Slovenská pošta, a.s.

The seller is not responsible for:

  • delayed delivery of goods caused by Slovak Post, a.s.,
  • delayed delivery of goods caused by an incorrectly given address of the Buyer,
  • for damage to the shipment caused by Slovak Post, a.s.,
  • possible non-delivery of goods that occurred due to the fault of the manufacturer (supplier),
  • as a result of any restriction or cancellation of distribution rights, or
  • other unforeseen obstacles.

IX. The buyer undertakes: 

  • provide only true information in the order, so that it is possible to deliver the ordered goods correctly and on time,
  • to pay the purchase price for the goods in full, within the specified due date and in accordance with the terms and conditions valid on the day the order is sent and its subsequent confirmation by the Seller,
  • properly take over the ordered goods, check the intactness of the packaging and, in case of defects, immediately write a complaint note with the representative of the carrier. Only on the basis of this record can a claim be made,
  • The ordered goods become the property of the Buyer after full payment of the price of the goods in accordance with the issued invoice.

In case of non-acceptance of the ordered goods, the Seller will claim against the Buyer compensation for the incurred damage, including lost profit.

Privacy policy údajov

I. Basic provisions

  1. The administrator of personal data according to Art. 4 point 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and on the free movement of such data (hereinafter: "GDPR") is Fruitdistillery s.r.o., IČO 35979348 with registered office Štrková 1413, Marcelová 946 32 ( hereinafter: "administrator").

  2. The administrator's contact details are:

    • address: Fruitdistillery s.r.o., Štrková 1413, Marcelová 946 32

    • email: info@marsen.sk

    • phone: 035/7798521

  3. Personal data is all information about an identified or identifiable natural person; an identifiable natural person is a natural person who can be directly or indirectly identified, in particular by reference to a certain identifier, for example name, identification number, location data, network identifier or by means of one or more specific factors, physiological, genetic, mental, economic, cultural or social .

  4. The administrator did not appoint / appointed a commissioner for personal data protection. The contact details of the trustee are: Iveta Ďurišová,

    • email: info@marsen.sk

    • phone: 035/7798521


II. Sources and categories of processed personal data:

  1. The administrator processes personal data that you have provided to him or personal data that the administrator has obtained based on the fulfillment of your order.

  2. The administrator processes your identification and contact data and data necessary for the performance of the contract.


III. Legal reason and purpose of personal data processing:

  1. The legal reason for processing personal data is:

    • performance of the contract between you and the administrator according to Art. 6 par. 1 letter b) GDPR,

    • legitimate interest of the administrator in providing direct marketing (for sending business announcements and newsletters) according to Art. 6 par. 1 letter f) GDP

    • Your consent to processing for the purposes of providing direct marketing (for sending business announcements and newsletters) according to Art. 6 par. 1 letter a) GDPR in connection with § 7 para. 2 of Act no. 480/2004 Coll., on some information society services in the event that there was no order for goods or services.

  2. The purpose of personal data processing is:

    • fulfillment of your order and performance of rights and obligations arising from the contractual relationship between you and the administrator; when placing an order, personal data are required, which are necessary for the successful processing of the order (name and address, contact) Provision of personal data is a necessary requirement for concluding and fulfilling the contract, without providing personal data it is not possible to conclude the contract or fulfill it by the administrator.

  3. On the part of the administrator, there is no automatic individual decision-making within the meaning of Art. 22 GDPR. You have given your express consent to such processing.


IV. Data retention period

  1. The administrator stores personal data:

    • for the period necessary to exercise the rights and obligations arising from the contractual relationship between you and the administrator and to exercise claims from these contractual relationships (for a period of 15 years from the termination of the contractual relationship).

    • for the period until consent to the processing of personal data for marketing purposes is revoked, a maximum of 5 years, if personal data is processed based on consent.

  2. After the personal data storage period has expired, the administrator will delete the personal data.


V. Recipients of personal data (subcontractors of the administrator)

  1. Recipients of personal data are persons:

    • participating in the delivery of goods/services/realization of payments based on the contract

    • providing e-shop operation services and other services in connection with e-shop operation

    • ensuring marketing services

  2. The administrator does not/intends to provide personal data to a third country (outside the EU) or an international organization. Recipients of personal data in third countries are cloud service providers


VI. Your rights

  1. Under the conditions set out in the GDPR, you have:

    • the right to access your personal data according to Art. 15 GDPR,

    • the right to correct personal data according to Art. 16 GDPR, or restriction of processing according to Art. 18 GDPR.

    • the right to erasure of personal data according to Art. 17 GDPR.

    • the right to file an objection against processing according to Art. 21 GDPR a

    • the right to data portability according to Art. 20 GDPR.

    • the right to withdraw consent to processing in writing or electronically to the administrator's address or email specified in art. III of these conditions.

  2. You also have the right to file a complaint with the Office for Personal Data Protection if you believe that your right to personal data protection has been violated.


VII. Terms of personal data security

  1. The administrator declares that he has taken all technical and organizational measures to secure personal data.

  2. The administrator has adopted technical measures to secure data storage and personal data storage in written form.

  3. The administrator declares that only authorized persons have access to personal data.


VIII. Final provisions

  1. By submitting an order from the online order form, you confirm that you are familiar with the terms of personal data protection and that you accept them in their entirety.

  2. You agree to these terms and conditions by ticking the consent through the internet form. By checking consent, you confirm that you are familiar with the terms of personal data protection and that you accept them in their entirety.

  3. The administrator is authorized to change these conditions. It will publish the new version of the personal data protection conditions on its website and at the same time send you the new version of these conditions to your e-mail address that you provided to the administrator.

These conditions take effect on 1 October 2021.